Legal News - March 11 2024

The State Insurance Regulatory Authority (SIRA) has been forced to issue a Letter of Censure to Insurance Australia Ltd which trades as NRMA Insurance.

The Letter was issued following an investigation by SIRA into complaints by injured persons regarding the delays by the NRMA in responding to requests for treatment and care.

The investigation conducted by SIRA found concerning delays by the NRMA in response to requests for treatment and surgery in 7 separate instances.

The obligation on a CTP insurer, such as NRMA, is clearly provided for in the legislation and guidelines pursuant to which the motor accidents scheme operates. A CTP insurer must determine and respond to an application for a treatment request within 10 days of its receipt.

As a consequence of the NRMA's failure to comply with its statutory obligations, it was issued with 2 show cause notices. The NRMA accepted the determination of SIRA with respect to its failure to comply with its statutory obligations and undertook to implement "appropriate remediation and performance management actions".

If you have been injured in a motor vehicle accident and engaged in a dispute with an insurer regarding the payment of your treatment and care, contact Brydens Lawyers without delay.

Brydens Lawyers can assist in ensuring that the insurer complies with its statutory obligations to determine and respond to treatment requests within the appropriate time period.

In the event the request is denied, Brydens Lawyers can also assist in the prosecution of a treatment dispute through the Personal Injury Commission.

Brydens Lawyers are experts in motor vehicle accident claims for the purpose of ensuring that you receive all the treatment and care that you require and to recover the maximum compensation to which you are entitled.

If you or someone you know has been involved in a motor vehicle accident, contact Brydens Lawyers without delay 1800 848 848 | brydens.com.au