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By way of media release dated 11 October 2022, we have been advised by the State Insurance Regulatory Authority (SIRA) that special licence conditions have been placed on Insurance Australia Limited (trading as NRMA Insurance) and QBE Insurance (Australia) following an audit of claims management, specifically in relation to the payment by these insurers of treatment and care costs sought by motor accident victims.

By way of media release dated 11 October 2022, we have been advised by the State Insurance Regulatory Authority (SIRA) that special licence conditions have been placed on Insurance Australia Limited (trading as NRMA Insurance) and QBE Insurance (Australia) following an audit of claims management, specifically in relation to the payment by these insurers of treatment and care costs sought by motor accident victims.

We have recently sighted correspondence from iCare addressed to a former client advising that some workers who received weekly workers compensation payments on or after October 2012 may have been paid an incorrect amount. Apparently this is because the earnings information used to determine weekly compensation payments for people who had suffered a work-related injury was not provided to the insurer in some cases.

The former client has been invited to have their weekly compensation payments reassessed. An assurance has been given that anyone found to have been overpaid their weekly benefits will not be required to repay any money. However, if the injured worker remains in receipt of weekly benefits of compensation, then future weekly payments may go up or down after the reassessment.

If you have received such correspondence from iCare and wish to consider an application for re-assessment and any other rights that may be available to you then contact Brydens Lawyers without delay.